There is a box on the checkout page that looks like this:
You can write whatever you like in that box! If something isnt clear, dont worry, we will ask you for more information once you have ordered.
But I have pictures I want to share!
No problem. In our chat system there is a paperclip icon, looks like this:
Attach some images there. Just make sure you use the same email address you used to checkout with! In any case, we will check with you if anything is unclear.
No! Only the fluffiest, finest faux-furs we can find! We also use fleece, and scaly fabrics, and lots of other stuff too.
Do you need an internet connection to use our gear?
No, only a bluetooth connection to your phone, which – once set up – can happily go in a pocket or a bag.
How do you wear a Tail?
Our Baby Tails have a sturdy built in belt loop at the base, and you can slide pretty much any belt through it, to attach to the body. It keeps the tail in the right place, especially when moving, of course. We also stock really comfortable belts too.
MiTails have our innovative D-Clip for quick attaching and removal. And it comes with the tail.
Why do you make Tails, Ears and Wings?
Because evolution was unkind to us, wasn’t it!
Who wears Tails, Ears and Wings?
All different kinds of people – from Cosplayers to Furries, from Performers to Neko folks to Costume Designers and LARPers. And with 1000s of our items out in the wild, this is the best place to get that extra limb you have always wanted. Heres a little blog post about that very topic!
What does a NAKED Tail / Ears / Wings mean?
Thats our gear without a cover for those that want to make their own. We can get you a pattern if you would like, too!
How long does it take to get your tails, ears and wings?
Exact predictions are hard! We handmake everything to order, and the making queue can change in small ways. But as a good rule of thumb, things take around 4-5 weeks. We also have a Rush service.
Can you modify or adapt your gear?
Yes you can! And in fact there is a vibrant community of makers that do just that. Come and talk to us in our dev group on Telegram.
Are there extra charges when someone orders something?
The short answer is no. However, there are often many ways to achieve different looks with our tails and ears. After a design meeting, we may offer you different approaches to create the look you want. Some of these, like airbrushing, may incur an extra charge. The same is true for highly complex designs. We will always ask you first before any extra work is carried out.
We can certainly order in specific furs for your tail, but there may well be an additional cost, depending on the fur, including getting the fur to us. Another solution is to get a naked tail, and get someone else (maybe you!) to make the cover. We also have a pattern you can use too.
Are all customizations really included in the cost?
In most cases, yes! But every now and then, because the design is so detailed, or because you want a specific fur, we do have to make an extra charge. We will always let you know this before we order it and confirm it before we begin.
What are these glow-tips all about?
We can add a small section of white LEDs at the end of your tail, which can be controlled like moves, from the app or remote. Please note that if they are beneath dark colors, you may not be able to see them glow – they work best under light fur (like the end of a fox tail.) There is a small extra charge to add a Glow Tip.
Are your tails, ears and wings suitable for children?
Our handmade tails, ears and wings are not toys, and shouldn’t be used by children under the age of 14 without supervision.
I ordered a bundle, but only the tail (or the ears) arrived!
Tails and ears are made at different speeds. Have no fear, the other item is on its way.
Do I need special batteries?
Baby Tails: any alkaline batteries will work but Lithium batteries are highly recommended! They have the power to do all the moves, and keep the lights on longest, lasting 7x longer than Alkalines.
We offer an excellent express service (takes around 3 days to get to you, anywhere in the world) with FedEx, because its proven to be the most reliable, and we have tried lots! If you need a super-quick service, for next day delivery for example, just choose Rush service during checkout!
If you live in a remote location, our shipping calculator may well miss this, and not charge enough for the tail to get to you. In this case, we may need to ask you for the extra cost. Smaller items, like EarGear, get sent out using your national post office.
Are there duties to pay on my order?
Maybe. The customer is liable for any duties due. Its best to enquire about this at your local post office before ordering. If goods return to us because of unpaid duties, we will happily resend them but you’ll have to pay the shipping.
How long does it take to make MiTail, EarGear and Miwings?
All our gear is handmade by us in the studio. Standard service take between 3 and 5 weeks to make. MiWings can take a bit longer. It all depends on the Tails in the making queue. We also have a Rush Service which is about half that – but again, it depends on the Tail Queue. If your order is time critical, please drop us a line before you get one to ask how long it might be. We do our best to make them as fast as we can but sometimes things get delayed.
How does free shipping work?
All our tails, ears and wings have free shipping to the UK, US and EU. To all other places there is a small extra charge. If you want to speed up our shipping, you can do that too – just ask us for details. Other items, like bags and bows, do not have free shipping.
Baby Tails: any alkaline batteries will work but Lithium batteries are highly recommended! They have the power to do all the moves, and keep the lights on longest, lasting 7x longer than Alkalines.
Can I get some work-in-progress pictures of my item?
Unfortunately not, as its rather difficult for us to do this. We handmake each item, hopefully in as efficient a way as we can, and don’t get a chance to take pictures, unless it becomes part of a social media post. Sorry about that in advance.
Are there any Do’s and Dont’s for MiTail, EarGear and MiWings?
Sometimes when I click my fingers, or tilt my head, EarGear doesnt react?
EarGear is lots of fun and does its best to react to the world around it. But sometimes, it will miss some triggers. It could be because the previous move hasnt finished. Or it could just be its processing something else. Its all part of their charm. They wont be 100 percent accurate.
Are your tails, ears and wings suitable for children?
Our handmade tails, ears and wings are not toys, and shouldn’t be used by children under the age of 14 without supervision.
I ordered a bundle, but only the tail (or the ears) arrived!
Tails and ears are made at different speeds. Have no fear, the other item is on its way.
A baby Tail weighs 300g (.6lbs) an Original weighs 550g (1.2lbs) and an XL is 600g (1.3lbs) – super xl, and extra wide Tails weight a bit more. These are all approximate!
Does the Super XL move differently?
Yes it does. As you can imagine, very big things can tend to move a little slower than little things! Our Super-XL is 40 inches (or 1m) in length. It does all the same moves as the other tails, but with a tail of this length can move in a more “relaxed” way, occasionally flopping from side to side. And you will find the curl is also less pronounced. Lastly, our Super-XL tails are extra wide as standard. If you want a skinnier one, you must let us know before we make it. You probably want the XL, not the Super XL. Its the best balance of moves and power.
How much weight can my tail lift?
Just the weight of the cover, and the tail end if you have one! Our tails cannot move massive, floor dragging covers. If you try that, you may very well break your tail and this is not something we can repair for no cost. Please wag responsibly. This is covered in our Responsible Wagging Guide!
Do I need special batteries?
Baby Tails: any alkaline batteries will work but Lithium batteries are highly recommended! They have the power to do all the moves, and keep the lights on longest, lasting 7x longer than Alkalines.
Can I get some work-in-progress pictures of my item?
Unfortunately not, as its rather difficult for us to do this. We handmake each item, hopefully in as efficient a way as we can, and don’t get a chance to take pictures, unless it becomes part of a social media post. Sorry about that in advance.
What are these glow tips?
Glow tips are a series of white LEDs that we can add to the end section of your tail. Our app can control these, just like moves, doing different patterns that can controlled with moves. Its important to note that glow tips work best under light coloured fur. Dark furs, or premium super thick ones may prevent any light being emitted.
You can find MiTail ones here, MiWings ones here, EarGear here, Classic ones here and Baby tails here.
Do tails, ears and wings make sound?
All things with servos inside them will make sound – how much depends on what they are covered with, and which move they are making. The vast majority of people are not bothered by it all. There are videos on our Instagram and TikTok that let you hear the sound. But remember – that’s one tail, covered one way, and recorded on a certain phone. It may be a little different for you. MiWings are pretty silent.
Can I wear my tails, ears and wings everywhere?
Whilst we would love to say yes, there are circumstances where wearing a tail is a bad idea. Riding a motorbike for example! Operating heavy machinery. Deep sea diving. Anywhere it might get caught in something and damage it, or damage you! Our MiTails, EarGear and MiWings can be removed quickly to help with this. So please wag responsibly!
My tail, ears, wings wont charge. What can I do?
Each of our items comes with its own charger, and whilst EarGear and MiTail chargers look similar, they only work with the item they came with. EarGear charger for example wont charge MiTail for example. MiWings needs its own charger, and *the power switch on the battery must be on for it to charge*
MiWings comes in 4 main parts – the wing parts, the underfeathers, the shawls and back part. Assembly is not difficult at all and should take around 30 minutes. But please read the instructionsbefore you start assembly, to prevent accidental damage to the shawls. We are here to help too, if you need it.
Can I get some work-in-progress pictures of my item?
Unfortunately not, as its rather difficult for us to do this. We handmake each item, hopefully in as efficient a way as we can, and don’t get a chance to take pictures, unless it becomes part of a social media post. Sorry about that in advance.
Are your tails, ears and wings suitable for children?
Our handmade tails, ears and wings are not toys, and shouldn’t be used by children under the age of 14 without supervision.
How long does it take to get your tails, ears and wings?
Exact predictions are hard! We handmake everything to order, and the making queue can change in small ways. But as a good rule of thumb, things take around 4-5 weeks. We also have a Rush service.
Any other questions, just click on the blue chat icon in the bottom right of the screen, or email us
A quick note about the handmade nature of our items: all the tails, ears and wings on this site are handmade to order. Each one is created when the order comes in. Because they are handmade, there can be small differences between two of the same item. It might be in the exact length of a tail, the size of a spike or horn, or the speed of a wing opening. These slight differences make our items unique, and are normal part of creating a handmade item for you.
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