Frequently Asked Questions
It should all be here, otherwise send us a message below.
Do you use real fur?
No! Only the fluffiest, finest faux-furs we can find!
How do you wear a Tail?
Our Classic Tails have a sturdy built in belt loop at the base, and you can slide pretty much any belt through it, to attach to the body. It keeps the tail in the right place, especially when moving, of course. We also stock really comfortable belts too.
DIGITAiLS have our innovative D-Clip for quick attaching and removal.
Why do you make Tails?
Because evolution was unkind to us, wasn’t it?
Who wears Tails?
All different kinds of people – from Cosplayers to Furries, from Performers to Neko folks to Costume Designers and LARPers. And with over 1000 of our Tails out in the wild, this is the best place to get that extra limb you have always wanted.
Do I need special batteries?
Classic Tails:any alkaline batteries will work but Lithium batteries are highly recommended! They have the power to do all the moves, and keep the lights on longest, lasting 7x longer than Alkalines. DIGITAiL: No! They’re built in
How do I tell you exactly what I want?
There’s a box on the checkout page that looks like this:
And you let us know there. Or just email us with the details!
So many questions!
So many good answers!
Can I get a pattern to make my own covers?
How much do your Tails weigh?
A baby Tail weighs 300g (.6lbs) an Original weighs 550g (1.2lbs) and an XL is 600g (1.3lbs) – super xl, and extra wide Tails weight a bit more.
Does the Super XL move differently?
As you can imagine, very big things can tend to move a little slower than little things! Our Super-XL is 40 inches (or 1m) in length. It does all the same moves as the other tails, but with a tail of this length can move in a more “relaxed” way, occasionally flopping from side to side.
How long does it take to make a Tail?
Every Tail is handmade by us in the studio. Standard service take between 3 and 5 weeks to make. It all depends on the Tails in the making queue. We also have a Rush Service which is about half that – but again, it depends on the Tail Queue. If your order is time critical, please drop us a line before you get one to ask how long it might be. We do our best to make them as fast as we can!
What about shipping?
We offer an excellent express service (takes around 3 days to get to you, anywhere in the world) with FedEx, because its proven to be the most reliable, and we have tried lots! If you need a super-quick service, for next day delivery for example, just choose Rush service during checkout!
If you live in a remote location, our shipping calculator may well miss this, and not charge enough for the tail to get to you. In this case, we may need to ask you for the extra cost.
Are there duties to pay on my order?
Whilst the customer is liable for any duties due, we are not aware of any being charged, as our gear usually fall below the threshold. We have heard about Canadian deliveries occasionally attracting duty.
Do tails make sound?
All things with servos inside them will make sound – how much depends on what they are covered with, and which move they are making. The vast majority of people are not bothered by it all.
Are your tails suitable for children?
Our handmade tails are not toys, and shouldn’t be used unsupervised by young children.