We want to make sure that you are very happy with every tail we make. If you’re not happy with one of our tails, we would be more than happy to exchange it or arrange to refund your payment. All Tail Company returns must be returned in new condition.

Return requests need to be made within 7 days of receiving your order. Original shipping fees are nonrefundable. A refund will be made minus a charge for any custom work undertaken (for example a special cover or length.) Rush service fees are not refundable, nor are Ears which are made up for each customer. If a third party has made part of your order – for example custom covers for EarGear – these cannot be refunded.

If you want to exchange your tail (or the cover, perhaps) then you’ll need to bear the cost of the postage in both directions. However, if it is not time critical then there are slower but inexpensive ways to do this. We can sort this out for you if you like. Simply email us within 15 days of receiving your order and tell us you want to exchange something:

Once we receive your returned merchandise(s), your refund will be credited back to you. You will be responsible for return shipping. Original shipping fees are nonrefundable. Opened Bags (which come in a clear sealed plastic bag) cannot be refunded if opened.